CUSTOM PROGRAMS
Frictionless Training
Create your own training agenda from the modules listed below
Training agendas:
2-hours:
Demonstrations and explanations of skills
- The Handshake (In American business as well as honouring other nationalities and cultural greeting customs)
- Listening skills for promoting trust, rapport and effective leadership
- Appropriate conduct for giving and receiving a business card (including international sensitivities)
- The rules and applications for formal and casual business introductions from a hierarchal perspective which are honoured in American Business and the majority of business cultures throughout the world.
2-hours:
- Entertaining protocol and acumen in American Business
- American business table manners for drinking and dining
- Choreographing a successful business meal (from initial invitation, ordering the meal and the wine, how and when in the meal to ask for ‘the business’, tipping, closing comments)
- Being a guest at someone’s business meal
- American Business etiquette for parties, banquets, and receptions
2-hours:
- Grooming and professional appearance in the workplace
- Leading and attending a business meeting in American Business
- Internal and external relationship development skills for creating and maintaining bonds of loyalty and trust with associates and customers
- Creating small talk by using The 30-day rule
2-hours:
- Diversity sensitivity in the American workplace relating to: Ethnic and race sensitivity, age, gender, sexual orientation, religion, ability/disability, holiday diversity sensitivity, visual and auditory attitudes of prejudice acquired from non-verbal and verbal cues.
2-hours:
- The creation and execution of a successful business appointment in American Business
- Effective communication skills in the workplace
- Techno etiquette (proper use of cell phones, email, voice mail, Blackberries, laptops, telephone, and faxes)
- Making a positive first impression in 30 seconds
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Call Michael today to discuss trainings
and fee structures for your company.
702-706-8674